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1. My oven and burners do not heat
2. My oven does not heat, but the burners heat
3. My electric burners do not heat or only partially heat
4. My gas burners do not heat or only partially heat
5. My oven temperature is not correct
6. My range surface seems too hot
7. What type of cookware can I use on my smooth glass cooktop
8. How do I clean my smooth glass cooktop
9. My gas burners are clicking




1. My oven and burners do not heat.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • Check the fuse box or the breaker boxes to be sure the breaker(s) are "On" or that the fuse is good. If fuse has failed, it will need to be replaced. Reset breaker for range by turning it to the "Off" position, wait one minute, then turn it back to the "On" position to reset the breaker. You should do this even if light and/or the clock on the range is working.

    Try resetting the electronic control. If there is power to the unit and it has an electronic control, disconnect power for 15-30 minutes and re-try. If this fails, contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.
  • Check the power cord to make sure it is plugged into the wall outlet. The power cord might be unplugged or loose. Pulling the drawer out on free standing & slide-ins will provide access to the plug. For your safety make sure circuit breaker or fuse is disconnected before checking power cord for a loose connection.

    Gas Ranges only:
  • Make sure gas is turned on to the range. Refer to installation instructions for location of gas shutoff valve. Make sure the range power cord is plugged into a working wall outlet.

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2. My oven does not heat, but the burners heat.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • Make sure that oven controls are set correctly for either bake or broil.
  • Check oven door on Self-Clean ranges to make sure it is in the unlocked position.
  • Check the oven knobs to make sure they are in the correct position. If the range has knobs for oven temperature and oven function and if the control knobs were removed for cleaning, make sure they were reinstalled in the proper location.

    Electric Ranges only:
    Check the bake element. Turn your range "Off" and remove fuses or turn breaker "Off", then unplug the range. Carefully inspect the bake element (lower element) for cracks or breaks. If cracked or broken, it will need to be replaced. For replacement parts contact the GE Parts Center at 1-800-626-2002. Even if the bake element is not broken or cracked, it may still need service. Contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.

    Gas Ranges only:
    Check the Oven Glo-Bar Igniter. Turn oven to "On" position, open oven door, and look for a red glow. If no red glow is observed, there may be a malfunction with the Glo-Bar, on/off control, or other electrical components. These will require service. Contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.

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3. My electric burners do not heat or only partially heat.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • See if the burner could be loose. Some GE ranges have plug-in burners and the burners can become loose in the socket. Unplug the burner, then reinstall to fully seated position.
  • Make sure the correct burner is selected, matching the correct burner to the proper switch.
  • Make sure your pan has a flat, smooth bottom. For smooth-top radiant ranges and ranges with solid disk surface burner elements, it is essential that your pan have a flat, smooth bottom for proper operation. If the pan is not flat, the heat sensors built into these elements will prematurely cycle and turn off the heat to the element.
  • Check circuit breakers/fuses and power cord. If none of your burners work, but the oven works partially, it is likely a voltage problem. Pull the drawer out on free standing & slide-in ranges to access to the plug. Make sure it is connected securely. For your safety make sure the circuit breaker or fuse is disconnected before checking the power cord for a loose connection.
  • Check the burner. If one burner doesn't heat, remove it and plug it into another burner receptacle of the same size. Then, turn on that element. If it still does not work, the element will need to be replaced.

    If none of the burners work, but the oven bakes and broils, contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.

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4. My gas burners do not heat or only partially heat.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • Make sure the correct burner is selected, matching the burner to the correct switch.
  • Make sure the burner cap is not loose. If your range has sealed burners, make sure the burner cap is seated properly, is not tilted, and does not rock or wobble. Also, make sure the cap matches the burner. Your range may have one or more burners that are different sizes. You need to make sure that a small burner cap is not on a large burner or that a large burner cap is not on a small burner. See your Use and Care Manual for details and drawings.
  • Check to see if there is power to your range. Make sure your range is plugged-in and inspect circuit breakers/fuses.

    Things to try if none of these solved the problem:
  • Try turning on your oven. If it comes on, but no burners work, then a service technician will be required. Contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.
  • Make sure you turned the burner knob to the "Lite" position. Only after you see a flame around the burner should you turn the knob to the desired cooking setting.
  • Check the burner heads for dirt and debris. If some of your burners work, lift the range cooktop on non-sealed burner models, and check the malfunctioning burner heads for dirt or debris that may be clogging the holes. Carefully clean out any stopped-up holes with mild soap and water. Be sure to dry burner heads thoroughly before re-installing.

    When you turn "On" the surface burner, if igniters do not "click", you will need a service technician. Contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.

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5. My oven temperature is not correct.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • Make sure your oven preheated. Your oven needs time to preheat before baking. Most pies, cakes, biscuits, etc., have such short cooking times that failure to preheat the oven can make a significant difference in your cooking results.
  • Check the type of cookware you are using. Your cookware may be having an effect on your baking results. The type of cookware you use can have an effect on your baking results. If you are using dark baking pans, be sure to reduce the oven temperature 25 degrees. These pans retain heat and at the regular baking temperatures some foods may burn or overcook.
  • Make sure heat is not blocked from circulating in the oven. If you use aluminum foil on your oven shelf, never cover the entire shelf. This will block the circulation of heat in your oven. You should always allow 2" around the back & sides of the oven shelf for heat circulation.
  • Check the placement of pans in your oven. Pan placement may be affecting how your oven heats. How and where you place pans in your oven will make a difference. Make sure that you leave at least 1-2 inches between pans and between the pans and the side/rear walls of the oven to ensure proper air/heat circulation.
  • Check the rack position. Rack position can also be critical to proper baking. See your Use and Care Manual for details.

    Make sure the oven door was not opened during cooking. Opening the oven door frequently when cooking can increase the cooking time. Also, check the oven gasket for rips or tears. A torn gasket will need to be replaced. Contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.

    Electric ranges only:
    Turn your oven on and make sure that the bake element (the one in the bottom of the oven) glows in the bake cycle. Then set the oven control to broil and watch the broil element (the one in the top of the oven) to see if it glows. If not, there may be a malfunction in the element. Contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.

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6. My range surface seems too hot.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

Electric range:
  • Make sure the oven vent is not misplaced or covered. On ranges with Calrod coils (not smooth top cooktop), the oven vents from beneath the right rear burner. When the oven is in use, heat is exhausted under that coil. If the offset vent is misplaced, heat from the oven will divert under the cooktop, rather than out from right rear burner. For help in positioning offset vent, refer to the Use and Care Booklet. Ranges manufactured after 1992 have the oven vent tube mounted directly under (not offset) the right rear Calrod element. Avoid covering the right rear Calrod element with a decorative burner cover. This will cause heat to build up under the cooktop when the oven is in use.
  • Make sure the burners are uncovered. Covering the drip pans with aluminum foil will transfer more heat to the cooktop.
  • Check the pan size. Oversized pans will trap heat between the bottom of the pan and the cooktop; this will transfer a lot of heat to the cooktop. Your pans should not hang over more than 1" on each side of any surface burner. (e.g., on an 8" burner the maximum pan size should not exceed 10 inches. On 6" burners the pans you use should not be larger than 8 inches.)
  • Check the type of burners. On ranges with cast iron solid disk burners, the transfer of heat from those burners to the cooktop can be significant and the cooktop can become very hot. Caution should be used with these type burners.
  • Check the type of drip pans. Dark or porcelain drip pans can conduct more burner heat to the cooktop than bright aluminum drip pans under your Calrod coil surface elements.
Gas range:
  • Check the pan size. If you use an oversized pan, heat will be trapped between the bottom of the pan and the cooktop and transfer a lot of heat to the cooktop. Your pans should not hang over more than 1" LI burner.
  • It may be a normal occurrence caused by baking, broiling, or roasting for an extended period of time. On most gas ranges, the oven is usually vented up through the back-splash and heat from the oven is directed downward. This may make the cooktop hot if you bake, broil, or roast for an extended period.

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7. What type of cookware can I use on my smooth glass cooktop?
  • Flat bottom pans are essential for good cooking performance. Most current brands sold today have flat bottoms. Much older, used cookware and/or thinner cookware will show signs of no longer being flat. Non-flat pans may crack the glass.
  • Use Medium or Heavy-Weight cookware.
  • Stainless Steel is highly recommended. A sandwich clad bottom is especially good because it combines the durability and atability or stainless steel with the heat conduction and distribution of aluminum or copper.
  • Heavy-Weight aluminum cookware is also recommended. It conducts heat faster than other metals and cooks evenly. Aluminum residue sometimes appears as scratches on the cooktop, but these can be removed if cleaned immediately.
  • Copper bottom pans are also good, but they can leave residues on the cooktop that appear as scratches. These can be removed if cleaned immediately, but do not let a copper bottom pan boil dry. An overheated copper pot will leave a residue that will permanently stain the cooktop.
  • Porcelain/enamel pans give good performance only if they have a thick, flat bottom. Avoid boiling these pans dry, as porcelain can melt and fuse to the surface.
  • Glass or ceramic cookware is not recommended. These pans may scratch the surface. Glass is a poor conductor of heat so cooking times will be longer and they may require constant attention during cooking.
  • Stoneware is not recommended. It may scratch the surface and will give poor performance.
  • Cast Iron and Coated Cast Iron cookware is also not recommended. It is slow to absorb heat and could scratch the cooktop. Once this type of cookware heats up, it holds an intense amount of heat which is transferred to the cooktop. This can cause the element to shut down as a response to the temperature limiters which indicate surface temperature is too high for cooktop components to handle.

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8. How do I clean my smooth glass cooktop?
  • Cooktop cleaning cream (such as "Cerama Brite" or "Elco") is the best cleaner for glass ceramic cooktops.
  • Cerama Brite- Shake well. Apply directly to cooktop or damp sponge and rub lightly. Rinse thoroughly and dry with a soft cloth. This can be used on warm or cold ceramic cooktops.
  • Elco- Rub a small amount (a few drops- less is better) of creme onto soiled area using a dry or damp paper towel. Wipe until all soil and creme are removed.
  • Daily use of cooktop cleaning creme will keep cooktop looking new and easy to clean.
  • For burned spots or spillovers: remove the excess soil with a razor scraper. Hold the scraper at about a 30 degree angle to the cooktop and scrape off the soil. Then, scrub the cooktop with cooktop cleaning creme. Rinse well and wipe dry.

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9. My gas burners are clicking.
  • If they are clicking in the "off" position, make sure the knob is turned completely to the "off" position and the knob has popped back out.
  • Moisture after cleaning can also cause the ignitors to click. Let the unit dry for a few hours.

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