>> Home
  français
 


* Refrigerators * Dishwashers * Dryers
* Cooking Products * Washers * Microwaves
Refrigerators

1. My refrigerator is running, but it is not cool or cool enough
2. There is water under the vegetable and fruit pans in my refrigerator
3. My refrigerator is noisy
4. I have frost accumulation on my freezer walls or floor
5. I have water on my floor
6. My refrigerator never shuts off, it runs too much
7. My icemaker does not make enough ice or does not make it fast enough
8. My refrigerator is leaking, sweating, or collecting moisture between the doors
9. My freezer door pops open on my top mount refrigerator




1. My refrigerator is running, but it is not cool or cool enough.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • Allow 24 hrs for the refrigerator to cool down after initial start-up.
  • Check the temperature control settings. It may be set too low. Check temperature and adjust it upward.
  • Check to see if the condenser is dirty. The condenser, the coils under the refrigerator, behind the kick plate, may be clogged with lint or dust. The best way to fix this is to remove the grille and clean off the condenser with a coil brush and/or a vacuum cleaner.
  • Make sure door gaskets are sealing properly. To test refrigerator door gasket, follow these instructions:
    1. Disconnect power from circuit breaker/fuse box before testing.
    2. Use a 150-watt flood lamp on an extension cord. Inspect extension cord before using and avoid putting cord on sharp object when checking.
    3. Place the lamp inside the refrigerator. (Care should be taken to protect the light from breakage while performing test.)
    4. Light escaping from suspected areas would confirm a poor door gasket. Note: The area where the cord enters the door will show light during the test.
  • Make sure the interior lights are going off when doors are closed. To see if the light is staying on with door closed, close the door slowly. Approximately 1 inch before door is closed, the light should go out. If it does, the light switch is good. If it does not, the light switch could be need replacing. Contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.
  • Make sure that both the freezer and refrigerator 1/2 to 3/4 full. The refrigerator will not cool properly when empty.

back to top




2. There is water under the vegetable and fruit pans in my refrigerator.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • Check the water storage tank for a leak. In side-by-side dispenser models, water under vegetable pans can mean a leak in the water storage tank. To verify, you can pull the vegetable drawers out and dispense some water into a glass from freezer door while watching the tank. If the tank is leaking, you will see the water.
Check the drain tube for a clog. On models with the freezer on top, water under vegetable pans could be a clogged defrost drain tube. Contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.

back to top




3. My refrigerator is noisy.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • It may be a "normal" sound. There are many "normal" refrigeration sounds. All refrigerators can moan, groan, or sizzle.

    Due to higher speed compressors and other features which older model refrigerators did not have, new refrigerators make sounds that differ from those of older style refrigerators. In addition to the compressor, there are other operating parts to perform all the many modern functions of a refrigerator. These components will have sounds associated with them.

    One suggestion: place a piece of rubber-backed carpeting under the unit to absorb the noise.
  • It is normal to hear popping, cracking, or sizzling inside your refrigerator. Water may be dripping onto a metal shield during a defrost cycle. Popping or cracking may occur as surfaces expand and contract as they are heated or cooled.

back to top




4. I have frost accumulation on my freezer walls or floor.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • Check the door gaskets to make sure they are sealing properly and are not torn or split.
  • You may need to clean the drain tube. In a side-by-side refrigerator or upright freezer, ice on the floor is usually a drain tube problem. Refer to Use and Care Guide for cleaning instructions.
  • It may be a clogged drain. In bottom-freezer model refrigerators, ice on the floor is caused by a clogged drain and requires a qualified service technician to perform the repair. Contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.
  • Make sure there are no packages resting against the rear wall. In side-by-side models, packages resting against the rear wall can cause frost on packages and wall.

back to top




5. I have water on my floor.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • Check the drip pan. The drip pan may be out of position or have a hole in it. Most current (1989 to present) GE, RCA, & Hotpoint refrigerators have "fixed" drip pans either built in as a part of the compressor mount or physically attached to the condenser. The only way to determine for sure is by removing the bottom grill and looking. If your model has a removable drip pan, it will be cream in color, sitting on top of the black condenser coils.
  • Check to see if ice has accumulated on the floor of the freezer under the storage bin. This could indicate a clogged drain tube. Contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.
  • Check the copper water line to the water valve. It may be loose or split. If this appears to be the case, shut water off and tighten the valve, or contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.
  • Check the plastic fill-line from the water valve to the icemaker. It may be loose or split. If this appears to be the case, shut the water off and tighten the water valve, or contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.
    To shut water off, carefully pull refrigerator out from wall, locate water connection on back of refrigerator. It is usually on the right as you look at the back. Follow the copper water line to where it connects to your house water supply. In most homes it is located under the kitchen sink. There is a small shut-off valve at the connection; turn valve clockwise to shut water off.
  • Check the water valve to see if it is leaking or flooding. It may be stuck in the "on" position. If this appears to be the case, contact MC Commercial Inc., by calling 1-888-261-2088, for more information and/or to arrange service.

back to top




6. My refrigerator never shuts off, it runs too much.
  • Modern refrigerators are designed to run 80-90% of the time. This makes them more energy efficient because the most energy is used when the compressor first comes on.
  • Make sure that both the freezer and the refrigerator are 3/4 full in order to maintain the proper temperature and run time. Air alone does not retain coldness, so an empty food compartment will run longer to try to maintain the proper temperature.

back to top




7. My icemaker does not make enough ice or does not make it fast enough.
  • The icemaker will make 8 cubes every 90-120 minutes.
  • Increasing the freezer temperature can speed up ice production.
  • New Installations: The icemaker does not start immediately after being plugged in. It will take about 24 hours to produce ice cubes after the refrigerator is plugged in.
  • The icemaker must reach a temperature of 16 degrees before a cycle is initiated.
  • It is best to wait at least 24 hours before expecting any ice cubes.

back to top




8. My refrigerator is leaking, sweating, or collecting moisture between the doors.
  • If you are getting moisture between the freezer and refrigerator compartments (top mount, 18 cubic foot and larger refrigerators only), the power saver switch needs to be turned off.
  • The power saver switch is located by the controls.
  • Slide the power saver switch to the right. This should evaporate the moisture.

back to top




9. My freezer door pops open on my top mount refrigerator.
  • It is not unusual for the freezer door to pop open when the bottom door is closed. All two-door refrigerators are connected with channels that allow air to pass from the freezer to the refrigerator.
  • The bottom door is designed to close on its own when left at a 45 degree angle.
  • If it does not close on its own, the front legs need to be raised. The front legs are supposed to be higher than the back legs.

back to top






 
         faq | privacy policy | terms and conditions of use     MC Commercial Inc.